How soon after placing an order can my journal subscription commence?
When you place your order for a subscription it will commence as of the next available issue.
How will you acknowledge my subscription order?
If you order a subscription online you will receive an email confirming your subscription order. A welcome letter will also be posted out to you detailing your customer ID number and journal delivery details.
How can I view a receipt or invoice that I have requested?
You can view and download any invoices or receipts relating to your orders online. Simply log in to your account here and click on Documents, from the dropdown menu under More.
What payment methods do you accept?
You can pay by any major credit or debit card, if you would like to pay by cheque please contact us.
How do I change my address details?
Please log into your account and edit your personal details.
If I’m giving a journal subscription as a gift, do you send anything to the recipient?
No, all billing and order information will be sent to the bill payer.
What if my journal doesn’t arrive?
Although we will do our utmost to ensure that your journal is delivered slightly before it is available in the shops it is possible, on some occasions, it may be unavoidably delayed. If this is the case we ask that you please allow an extra 3 days for delivery before contacting us. If you have still not received your journal after this time please contact us either by telephone or email. Delays can be caused by a number of factors including postal delays or adverse weather conditions. If we become aware of any potential delivery delays we will advertise this using our social media and website channels.
How long does it take for journals to arrive outside of the UK?
All international mail is sent by priority. The following approximate airmail delivery times should be calculated from the publication date:
- Western Europe 4-6 days
- Eastern Europe 4-8 days
- North America 6-8 days
- Central & South America 6-9 days
- Middle East 6-8 days
- Africa & Asia 6-10 days
- Far East and Australasia 6-10 days
- United Kingdom 1-2 days
What are the publication dates of Gundog Journal?
1 March, 1 June, 1 Sept, 1 Dec
What if my journal arrives damaged?
Contact us and we will solve the issue.
How long will it take for my online order to arrive?
If you have purchased a single issue or book online, your order will be processed as soon as possible and delivered within 3-5 working days within the UK and 10 days for international deliveries.
How can I order a back issue?
Visit our shop to check stock of back issues.